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At Jember, we strive to provide high-quality products that reflect faith, culture, and craftsmanship. Since our products are custom-made and fulfilled through Printify, we follow their return and refund policies. Please review the details below.
We only offer replacements or refunds in the following cases:
Damaged or Defective Items – If your item arrives damaged or defective, please contact us within 5 days of receiving your order with clear photos of the issue.
Incorrect Orders – If you receive the wrong product, size, or design, we will replace it at no extra cost.
We do not accept returns or exchanges for:
Buyer’s remorse or ordering the wrong size/color.
Minor color variations due to screen settings.
Email us at hey@jember.store within 5 days of delivery.
Include your order number and clear photos of the issue.
We’ll review the request and provide a resolution within 3-5 business days.
Please do not return items until you receive confirmation from us.
If you have any questions about our return and refund policy, feel free to contact us at hey@jember.store. We’re here to help!
